02 / SUPPORT
Hair Growth Serum
The daily leave-in scalp step. Follow the bottle’s directions throughout your routine.
Folivis
150-Day Money-Back Guarantee
If you complete the 150-day routine with an eligible Folivis product and are not satisfied with your visible progress, you can request a refund under the conditions below.
How it works
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01
Follow your routine for 150 days
Use your eligible product consistently and follow its label directions. The 150-day period begins when your first eligible order is delivered. Keep the order confirmation and record your start date.
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02
Keep comparable photos
Take photos before you start and after 150 days. Use the same lighting, angles, distance and hair condition. Monthly photos can help document progress, but the starting and final photos are required.
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03
Send your refund request
Contact Folivis within 30 days after completing the 150-day period. Include your order number, purchase email, start and end dates, and before-and-after photos. Our team will review your request against these conditions.
Eligible products
The guarantee applies to the following products purchased directly from folivis.com.
RESET + SUPPORT + NOURISH
Hair Growth System
The three-product set. Each product keeps its own directions and warnings.
Hair Thickening Shampoo and Hair Growth Supplement purchased individually are not covered by this 150-day guarantee. Standard returns are governed by the Refund Policy.
Conditions
- Eligible purchases
- Hair Growth Serum and Hair Growth System purchased directly from folivis.com. Purchases from other sellers are excluded.
- Routine and timing
- Complete 150 days of consistent use following the label directions, beginning on the delivery date of your first eligible order.
- Required information
- Order number, purchase email, start and end dates, and comparable photos from before the routine and after 150 days.
- Request window
- Submit your request within 30 days after completing the 150-day routine.
- Refund amount
- An approved request refunds the amount paid for the eligible product after discounts. An eligible Hair Growth System purchase is refunded at the full set’s paid price. Shipping charges are not included.
- Review and payment
- Our team reviews the submitted purchase and routine information before approving a refund. Approved refunds are sent to the original payment method. We confirm processing details by email; the time for funds to appear depends on the payment provider.
FAQ
Can I use the products and still request a refund?
Yes. This guarantee is intended for an eligible product that has been used as directed throughout the 150-day routine. An opened eligible product is not excluded simply because you used it.
Do I have to buy five bottles?
There is no fixed five-bottle requirement. Follow the directions on your product and keep your purchase records. A single bottle is not presented as a guaranteed 150-day supply; how long it lasts depends on the amount used and the area of application.
Does the guarantee promise hair growth?
No particular hair-growth outcome is promised. This is a refund policy for eligible purchases after a documented routine. Individual progress varies.
Must I publish my photos or a review?
No. Photos submitted for a refund request are for reviewing the request. Publishing your story or reusing your photos for marketing requires separate permission and is not a condition of a refund.
What if I experience irritation or another adverse reaction?
Stop using the product and follow its label warnings. Contact Folivis for help with your order. Do not continue using a product that causes a reaction just to complete the 150-day routine.
How is this different from a standard return?
The 150-day guarantee concerns eligible products used during a documented routine. Standard returns for other purchases remain subject to the Refund Policy. Read both before ordering.